HBO Max users are experiencing Apple TV 4K playback error

Apple TV 4K owners are reporting playback issues when watching HBO Max.

Apple TV 4K

Those watching HBO Max on their Apple TV 4K are having playback issues, according to The Verge. A pop-up message says ‘cannot play title’ when they choose content in the app.

The issue is widespread across all Apple TV 4K generations running tvOS 16.1 and the latest version of the HBO Max app (52.50.1), which was released to the public on November 16.

Some say the error was only temporary, while others said they couldn’t view anything at all. Solutions range from logging out, reinstalling, rebooting their devices, and force stopping, among others.

Chris Willard, HBO Communications SVP said the company is working on a fix that will come as an update. Customer support suggests two possible solutions: disable HDR support and switch from 4K resolution to HD.

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