Overwatch 2 developer Blizzard has updated its community on many of the launch issues that plagued the game at launch, confirming that the locked characters and missing cosmetics issue is not a permanent loss of content for players.
The launch of Overwatch 2 has been criticized by the community after many players reported losing parts – and in some cases all – of their old OW1 cosmetics, skins and in-game currency.
These issues are reported on the Overwatch forums and on platforms such as Reddit and Twitter. Things like weapon skins, unlocked characters, and more have all been reported lost by players, and at this point there is no way to recover the data and progress that was lost.
Following this, the Overwatch 2 development team posted a launch status update on October 5, 2022.
The post started with Blizzard apologizing for the game’s shaky launch. “First, we would like to apologize to our players. We expected the launch of Overwatch 2 to go smoothly. We hold ourselves to a higher standard and we are working hard to resolve the issues you are experiencing.”
They then proceeded to break down the main issues and complaints from the launch, with reasons why they are occurring and what solutions are out there and what is being worked on to combat the issues.
Missing player items and locked characters linked to account merging issues
For those who have reported data and item loss when launching Overwatch 2, Blizzard has explained that it could be due to their accounts not fully merging correctly.
This is understandable – one cause for this is due to a bug with the launch build that does not provide a prompt for account merge on some consoles. We rolled out a partial UI fix earlier today to help some console players merge accounts , but we are still working on fixes for additional UI issues.
However, Blizzard added that for the “other half” of players who have these issues, the rationale is simply that “it just takes longer than expected for items from the original Overwatch to be transferred and populated into Overwatch 2.”
But don’t worry, as the developers reiterated that “in all cases, no player data has been erased or lost.”
For those who have reported being banned from using certain characters, Blizzard explained how “these cases are almost certainly related to our new First Time User Experience (FTUE) flow being incorrectly applied to existing players.”
They went on to add that they’ve “seen in most cases that logging back into the game fixes this issue,” but if this still doesn’t resolve the issue, they encourage players to open a support ticket when they receive a support ticket. of these Overwatch 2 launch issues.